Frequently Asked Questions & Return Policy

1. Is "excelo-smart.com" a Certified & Secure Website ?
Answer: Yes, our SSL Certificate is on file with Network Solutions

2. What locations are the products shipped from ?
Answer: Shipping locations vary between; NJ, AL, CA, IL & TX

3. Do you accept purchase orders from businesses ?
Answer: Yes, please contact us for instructions and our fax number

4. Up to how many days can a product be Returned ?
Answer: 20 days after RA Number is issued, see also "Return Policy"

5. Is it possible to evaluate or demo a product ?
Answer: Yes, all our products can be evaluated for 15 days at no charge

6. Are additional quantity discounts available ?
Answer: Yes, please contact us with your requirement and budget

7. When are credit cards billed during the order process ?
Answer: Credit cards are initially Authorized, and billed only after shipment

8. Are international orders accepted ?
Answer: Yes, we can process international credit cards & Ship To Addresses

9. Are sales records shared with other organizations ?
Answer: No, all customer details are kept strictly confidential

10. Is pricing available for items not listed on the website ?
Answer: Yes, we offer the complete product lines of the vendors listed